Legal & Policies

TERMS OF SERVICE

Effective Date: 2/22/26

These Terms of Service govern all services provided by Tedrow’s Mobile Detailing (“Company,” “we,” “us,” or “our”). By scheduling or receiving services, you agree to the following terms.

1. Service Authorization

By booking an appointment, you authorize Tedrow’s Mobile Detailing to perform the services requested and to access the vehicle for the purpose of completing those services.

You affirm that you are the legal owner of the vehicle or have authorization from the owner.

2. Vehicle Condition & Pre-Existing Damage

Tedrow’s Mobile Detailing is not responsible for:

  • Pre-existing damage

  • Previously repaired or repainted panels

  • Thin or compromised clear coat

  • Improper prior bodywork

  • Worn trim, plastics, or delicate components

While we exercise extreme care, detailing and paint correction involve mechanical polishing and cleaning processes that may reveal prior damage or defects.

We reserve the right to refuse service if a vehicle is deemed unsafe or unsuitable for the requested service.

3. Ceramic Coating & Protection Services

Ceramic coatings and protection services are subject to proper maintenance.

Warranty coverage (if offered) is valid only if:

  • The vehicle is properly maintained

  • Required maintenance services are performed as recommended

  • The client remains active in any required membership program (if applicable)

Improper washing methods, automatic car washes, neglect, or environmental damage may void warranty coverage.

Warranty terms apply only to the original treated surfaces and are non-transferable unless otherwise stated.

4. Membership Services

If enrolled in a maintenance or membership program:

  • Services must be used within the agreed service interval.

  • Membership benefits may require an annual re-baseline service.

  • Failure to maintain the agreed service schedule may result in additional charges to restore the vehicle to baseline condition.

Memberships may be canceled according to the agreed membership terms. Any outstanding balances remain due.

5. Scheduling, Cancellations & Access

We require adequate access to the vehicle at the scheduled service time.

If access is not provided, a service fee may apply.

Cancellations or rescheduling requests should be made at least 24 hours in advance.

Late cancellations or no-shows may be subject to a cancellation fee.

Weather conditions may require rescheduling for mobile services to ensure safe and proper results.

6. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

We reserve the right to require deposits for certain services.

Outstanding balances may result in suspension of future services.

7. Limitation of Liability

Tedrow’s Mobile Detailing is not liable for:

  • Loss of personal items left in the vehicle

  • Mechanical or electrical failures unrelated to detailing services

  • Damage resulting from pre-existing conditions

  • Environmental damage occurring after service completion

Our liability, if any, shall not exceed the total amount paid for the service performed.

8. Satisfaction & Results

Detailing significantly improves vehicle appearance; however, no service can permanently eliminate all imperfections.

Paint correction reduces visible defects but may not achieve 100% defect removal depending on paint thickness and condition.

Results vary based on vehicle condition, age, and prior care.

9. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

  • Conditions are unsafe

  • The environment is unsuitable

  • The vehicle presents health or biohazard risks

  • The client behaves in a disrespectful or inappropriate manner

10. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of any revised terms.

Contact

For questions regarding these Terms, contact:

shawn@tedrows-mobile-detailing.com

PRIVACY POLICY

Tedrow’s Mobile Detailing respects your privacy and is committed to protecting your personal information.

When you submit information through our website, booking forms, or direct communication, we collect the information you voluntarily provide, which may include:

  • Name

  • Phone number

  • Email address

  • Address

  • Vehicle information

  • Service details

This information is used solely to:

  • Respond to inquiries

  • Provide quotes

  • Schedule and manage appointments

  • Send service confirmations and updates

  • Process payments

  • Provide customer support

We use trusted third-party service providers to operate our business, including:

  • Squarespace (website hosting)

  • Jobber (CRM, scheduling, invoicing, and SMS communications)

  • Payment processors as necessary

These providers only receive the information necessary to perform their services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Mobile information will not be shared with third parties for marketing or promotional purposes.

You may request access to or deletion of your personal information by contacting:

shawn@tedrows-mobile-detailing.com

TEXT MESSAGING TERMS & CONDITIONS

By providing your phone number and opting in through our website, booking system, or direct communication, you consent to receive SMS text messages from Tedrow’s Mobile Detailing for purposes including:

  • Appointment confirmations

  • Appointment reminders

  • Service updates

  • Billing notifications

  • Follow-up communication related to your inquiry or services

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP. You will receive a confirmation message and no further SMS messages will be sent.

For assistance, reply HELP or contact:

shawn@tedrows-mobile-detailing.com

Consent to receive SMS messages is not a condition of purchase.

Mobile information will not be shared with third parties for marketing or promotional purposes.

For more information, please review our Privacy Policy.